Shopping Guarantee and RefundsWe're not in the business of making excuses. We like to stick to what we are good at, delivering superb quality jewellery to your doorstep. And it's okay to change your mind! Of course we hope you were delighted with your purchase from HeBe Jewellery but if you are not happy, we guarantee to put it right, refunding or replacing your jewellery as appropriate.
If you would like to return your purchase upto 7 days after delivery for any reason, give us a call on 0845 519 6860 or email sales. Please have your order number to hand - it'll help us sort your return so much quicker.
Some of our items are rather special or may have been made specially just for you - for example our diamond and gemstone rings or bespoke jewellery designs and we have to say that our 7 day refund guarantee does not apply to these products. We clearly show on every product page if the item is classed as special but if you are in any doubt please contact us first. However if the item is faulty in anyway, of course we'll replace it as quickly as possible.
We are happy to accept returns on ladies rings between the sizes of K to Q and men's rings between the sizes of Q to V. If you order the wrong ring size we are happy to replace the ring in the correct size for a fee of £5 including return postage.
Any rings outside of these sizes are classed as special order items and as such are not refundable.
Secure Shopping at HeBeWe use the latest security measures to protect your details when you shop with us. Our 128-bit SSL Software encrypts personal details such as the name and address you supply when you place an order on our secure server. All credit card information is processed by Sage Pay (formely known as Protx) and Streamline which means that nobody can get access to your card details during your transaction.
We do not hold any credit card information details at all. This is handled entirely by the secure payment gateway and streamline banking for your peace of mind and absolute safety.
Sage Pay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). They adhere to the most stringent levels of fraud screening, ensuring that your customer's details remain secure throughout the transaction process.
After you click on the "Proceed to Checkout" button, secure pages are indicated by: the web address changing from http:// to https:// a "padlock" symbol (or key) in the bottom right-hand status bar of your web browser. Our servers are tested daily by an independant security analysis expert, for the highest level of security.
In the unlikely event of unauthorised use of your credit or debit card for a purchase at HeBeJewellery.co.uk, most banks and card issuers either cover all the charges or may limit your liability to just £50.00. If your bank or card issuer holds you liable, HeBeJewellery.co.uk will cover your liability up to £50.00 provided that the unauthorised use of your credit or debit card resulted through no fault of your own.